Our Reviews

We dropped off my suv before heading to San Antonio. Received a call the oil change was completed. Returned from San Antonio and it was ready to go

Dax is a great service provider

It was good, took a little bit longer than used to but I would like to think the mechanics covered everything carefully and right. Waiting room very comfortable.

Service personnel, Dennis and Gary were very professional and nice.

It took five weeks just to get my radiator replaced,and of course you had no loaner vehicles available,thanks again.

Ok

I made an appointment that day, but was unable to make it after time they still took care of me in a timely manner when I showed up late.

Great

they were nice. got me in very quickly

Bought two 2026 HD 2500, elect issues with both. Spend lots of money and got no quality. GM issue not dealership

Upon arriving to get my vehicle serviced I was told that one of the items (electrical) would add a significant amount of time to my wait. All I asked was if they could check to make sure the software update was fully done, per the dealership where I bought it. The service advisor, Dennis, then proceeded to say that “sometimes finance companies require a tracker to be placed so you can not run off with there vehicle”. I told him not to worry about the electrical problem I would deal with it later. When my vehicle was ready, Dennis was no where to be found, I had asked the other advisor if my vehicle was ready and suddenly Dennis appeared and said “sorry I was showing an older gentleman my truck”, then told me “I was on the other side of the dealership”. Dennis then proceeded to say I can honor the deal, a Chevy app deal, that I used when booking my service but it would be a little more due to extra oil, I told him that’s fine. He continued to state the price over and over, when I paid he handed me my keys and I had to walk to the parking spots by the service bays, not the covered client area, to get my own vehicle, he did not even check to make sure all was done. This whole interaction made me feel uncomfortable as he made it seem as if I could not afford my vehicle, I was not a priority nor did he want to really help. My husband contact Gary, the service manager, to express the discrepancies and was told that a follow up phone call would but never happened,

Very professional. Great service and cost.

Good the mngr. noted battery was at end offered change out and I ok’d it.

Great service and very welcoming. The team is always friendly and engaging. Service was completed in a very short amount on time and I was back on the road.

Been using this for over 10yrs, always satisfied. Took a little longer this time.

I made a 3pm appointment for oil change, sat in waiting area 2 hours, was told no oil in stock, very disappointing. Will not be returning there for sure.

It took almost a week to diagnose a software update. I'm the one who had to call for status updates. And when I picked up my car, it was so covered in dust I went through a car wash so I could see out the windows...

I asked for the 15000 mile service. I got an oil change only. No tire rotation no fluid levels checked. There is a chart on the window by the service counter for service at certain mileage recommended. I did get oil smudges on my door, around my handle on the steering wheel and the inside door. Thanks Richardson Chevrolet in Floraville Texas

Amazing service as always

Truck was in shop awaiting diagnosis for 2 weeks. After diagnosis the cost of repairs are twice as high as other shops. I paid for diagnostics and removed truck.

Very timely professional

Great

I took my truck to get serviced due to lunging forward while in idle. They kept my truck for three weeks and did not get a call back from the service department from Dennis until the day I called the salesman Brian that sold me the truck to complain that they have had my truck for three weeks without being diagnosed. Dennis called me that same day to tell me the truck was ready but were never able to duplicate the issue but to just keep driving it and all they did was take care of the recall. not happy with service provided and I live directly behind the dealership. Not thinking will get better service here

Clean, quick, and helpful

It was determined that my vehicle needed a new battery. I purchased a new GM product battery for 322.45 and was charged 277.50 for the labor to replace said battery. A job I have done numerous times in my life and it takes no more then 20 minutes. There was never a battery core exchange refund incorporated and you guys kept the old battery. Then on top of this I was charged a 46.48 fee for Miscellaneous charges, of which 40 dollars of that charge was for Credit Card Surcharge and I used my debit card which is the same as my cash just in card form !

I am very satisfied with the service provided. Thank you.

Very professional service. Courteous and transparent.

Very friendly from the time I got there. My truck was taken back as soon as I got there. Did not wait very long. Things were explained before I paid for it. Great customer service.

Great service!

My experience at the dealership was excellent although I just bought this truck. It has less than 5000 miles in the radio will not shut off when you turn the vehicle off and open the door. They have been troubleshooting for a while and still cannot find what the problem is. For me to turn the radio off I have to turn the car off open the door close the door, then turn the radio off any assistance in this would be great.

Dax was super nice and helpful. Oil change didnt take

It took over two hours for an oil change after I scheduled an appointment over a week prior. Personnel were friendly and nice, but I could have changed my oil 10 times in the amount of time I was sitting in the waiting room waiting for my oil to be changed. Everything else was fine, but I put aside a certain amount of time and had to change things around because of how long the appointment took.

Quick and reasonably priced.

Went in for an oil change and tire rotation. It went fine and fast. Went home and the tire pressure in all tires were inconsistent, not low or too high. Just not the same. I'll have to check the fluid levels to make sure they topped them off or not. So if you go in for an oil change you might want to ask if they check everything or just oil.

Everything went well everyone very helpfull

The service was good and the representative was good to the thing I dint like who ever did my service left my mat off the car very dirty I’m not sure if it was grease I try to wash it could take it off

Did a great job!

Fast and friendly service

When I picked up my car it was dented and an animal had gotten inside but I was not informed of any of that.

Awesome experience, I came in from out of town and I needed an oil change and I had a little issue with my steering wheel. They got me in the same day within an hour, and I was out within an hour and they fixed my steering wheel issue with no problems. Highly recommend the dealership and my advisor Dax! He was amazing!

It took two hrs to get oil change done. Do you all go by appointment time? My appointment was at eight am but three other people got to go before me even though they were after me. I don’t think I’ll go back for oil change

I am completely satisfied with the service I recently received. I had an appointment and was seen on time, and the work was completed on time. I have no complaints about this visit. I normally always receive good service whenever I come here. Thank you.

Polite and professional

Always does a good job

When I picked up my car it was dented and an animal had gotten inside but I was not informed of any of that.

Awesome experience, I came in from out of town and I needed an oil change and I had a little issue with my steering wheel. They got me in the same day within an hour, and I was out within an hour and they fixed my steering wheel issue with no problems. Highly recommend the dealership and my advisor Dax! He was amazing!

I’m beyond frustrated with this whole situation. They kept my truck for almost TWO MONTHS and didn’t even provide a substitute vehicle the entire time. After a full month of waiting, my husband called the main office and was told the part we needed had supposedly been mailed out TWO WEEKS earlier. So what exactly was happening with my truck all that time? Honestly, it feels like my part was given to someone else and my truck was pushed aside just because it was under warranty. That’s unacceptable. And to top it off, they didn’t even bother mentioning an issue with my tire sensor—now I get to deal with that separately. No communication, no consideration, nothing. This is terrible service all around. I expected way better.

Super fast and friendly

Your service rep was very knowledgeable and courteous.

It was great

Technician stained seat cover with oil

Was able to work me in due to my schedule

The work has not been completed to date. I have not received any follow up to notify me when the parts will be available and if/when service will be completed.

Ok

Dennis was great to work with!

Dennis was awesome

This service has taken almost a year to get taken care of. Between Dax scheduling my appointments , getting the part in and then getting it scheduled again. It took 4 appointments and 10 months.

Oil & Filter change.

Great, they did an awesome Job.

Maintenance done in a timely manner and received a call when it was ready. Very good experience.

DAX WAS VERY RESPONSIVE GOT THINGS DONE AND KEPT ME UPDATED

They got my vehicle serviced very fast. Appreciate Dax for doing this for me.

Service people are always prompt and courteous. Kept me posted with details and explained everything

The dealership isn't very friendly but not mean. They dont try to be friendly which is fine but since they are in customer service you think they would be a bit friendlier. They never answer the phone or return phone calls/messages.

Service manager and mechanic were polite.

Good customer service

Melissa and Vince went above and beyond to diagnose and fix my car in one day so I would not be without transportation.

Amazing service as always. Thank you Rayven!!

Quick

I am writing to express my disappointment with the service I received during my recent visit. This was, by far, the worst customer service experience I have ever had at an automotive service facility. When I arrived, I was greeted by Dennis and began working with advisor Vince Trevino. Vince immediately seemed frustrated and the lady advisor was making jokes that it is only Monday. This was approximately 8:45 a.m. He instructed Jared to take diagnostic readings. The readings took more than 15 minutes, during which time my truck remained running, and the printer only produced the last three sheets of the diagnostic report. I then explained to Vince that I had a coupon and wanted to know what the final price would be. Rather than providing me with the coupon pricing, he asked me to sign for a regular oil change and told me to have a seat. I also specifically requested a tire rotation, which was included with my coupon. Instead of providing me with an updated estimate reflecting the coupon, Vince told Jared just to perform the rotation. Jared then informed Vince that he needed to leave at 9:30 and that another technician would have to complete my oil change and tire rotation. Vince responded by shaking his head and appeared very aggressive and frustrated about the situation. His attitude throughout the interaction was extremely unwelcoming, and I did not feel that my requests were being properly addressed. I ultimately sat in the waiting area for approximately an hour. After the oil change was completed, Vince told me the price, which did not reflect the coupon I had presented. When I reminded him about the coupon, he again appeared frustrated that I was bringing it up. It took another 10–15 minutes before the coupon could be properly applied, and it was only after Dennis stepped in to assist that the issue was resolved. Unfortunately, my concerns did not end there. After paying, I checked the vehicle's fluids, which were among the concerns I had specifically mentioned when I brought the truck in. The fluids had not been topped off. I took Vince out where my truck was parked and he went to get Katie the technician who topped off only one of the fluids I requested. Overall, I left feeling extremely dissatisfied with both the customer service and the quality of the work performed. The oil change felt rushed, and given that the fluids were not addressed as requested, I am now concerned about whether the service was completed correctly. I have never experienced this level of poor customer service at your facility before, and this experience has made me seriously question whether I can trust your location with my vehicles in the future. I would appreciate having this matter reviewed by management and would like an explanation of how this situation will be addressed. I hope the company takes this complaint seriously, as customers should not have to deal with this level of frustration simply to receive the service they requested and paid for.

Fast and service department had part and technician had my Tahoe ready in less than an hour and a half! Great job Parts, Service and Technician 👍

The Service Manager, Dennis, took extra care to help me with a dead battery and worn tires. He was professional and kind and the service was great and fast.

Helpful and attentive. Earlier in the week I had taken my vehicle to a different Chevy dealership and they “couldn’t find the leak” in my tire. I kept having to put air in it. Within 4 days it lost 7lbs of pressure and I hadn’t even driven it. So after already spending 2 hours earlier in the week at a different dealership, I able to get it in to Richardson in a reasonable amount of time and they found the nail in the tire that was causing the leak pretty quickly. The tire couldn’t be repaired but they ordered it and had my tire back on by Monday afternoon.

Sevice advisor was great!