Our Reviews

Great Service! Pricilla was so much help!

Great customer service

Excellent customer service

Great energy from the team wasn’t a 12 year wait like all other dealerships and work was done properly

friendly, courteous and professionals

Dax is a great service provider

I asked for the 15000 mile service. I got an oil change only. No tire rotation no fluid levels checked. There is a chart on the window by the service counter for service at certain mileage recommended. I did get oil smudges on my door, around my handle on the steering wheel and the inside door. Thanks Richardson Chevrolet in Floraville Texas

Amazing service as always

Truck was in shop awaiting diagnosis for 2 weeks. After diagnosis the cost of repairs are twice as high as other shops. I paid for diagnostics and removed truck.

When I picked up my car it was dented and an animal had gotten inside but I was not informed of any of that.

Awesome experience, I came in from out of town and I needed an oil change and I had a little issue with my steering wheel. They got me in the same day within an hour, and I was out within an hour and they fixed my steering wheel issue with no problems. Highly recommend the dealership and my advisor Dax! He was amazing!

Very open and honest

They were very helpful and they saved me money on my car payments.

It was good, took a little bit longer than used to but I would like to think the mechanics covered everything carefully and right. Waiting room very comfortable.

Service personnel, Dennis and Gary were very professional and nice.

It took five weeks just to get my radiator replaced,and of course you had no loaner vehicles available,thanks again.

Very professional. Great service and cost.

When I picked up my car it was dented and an animal had gotten inside but I was not informed of any of that.

Awesome experience, I came in from out of town and I needed an oil change and I had a little issue with my steering wheel. They got me in the same day within an hour, and I was out within an hour and they fixed my steering wheel issue with no problems. Highly recommend the dealership and my advisor Dax! He was amazing!

DAX WAS VERY RESPONSIVE GOT THINGS DONE AND KEPT ME UPDATED

I’m beyond frustrated with this whole situation. They kept my truck for almost TWO MONTHS and didn’t even provide a substitute vehicle the entire time. After a full month of waiting, my husband called the main office and was told the part we needed had supposedly been mailed out TWO WEEKS earlier. So what exactly was happening with my truck all that time? Honestly, it feels like my part was given to someone else and my truck was pushed aside just because it was under warranty. That’s unacceptable. And to top it off, they didn’t even bother mentioning an issue with my tire sensor—now I get to deal with that separately. No communication, no consideration, nothing. This is terrible service all around. I expected way better.

My experience at the dealership was excellent although I just bought this truck. It has less than 5000 miles in the radio will not shut off when you turn the vehicle off and open the door. They have been troubleshooting for a while and still cannot find what the problem is. For me to turn the radio off I have to turn the car off open the door close the door, then turn the radio off any assistance in this would be great.

Bought two 2026 HD 2500, elect issues with both. Spend lots of money and got no quality. GM issue not dealership

Upon arriving to get my vehicle serviced I was told that one of the items (electrical) would add a significant amount of time to my wait. All I asked was if they could check to make sure the software update was fully done, per the dealership where I bought it. The service advisor, Dennis, then proceeded to say that “sometimes finance companies require a tracker to be placed so you can not run off with there vehicle”. I told him not to worry about the electrical problem I would deal with it later. When my vehicle was ready, Dennis was no where to be found, I had asked the other advisor if my vehicle was ready and suddenly Dennis appeared and said “sorry I was showing an older gentleman my truck”, then told me “I was on the other side of the dealership”. Dennis then proceeded to say I can honor the deal, a Chevy app deal, that I used when booking my service but it would be a little more due to extra oil, I told him that’s fine. He continued to state the price over and over, when I paid he handed me my keys and I had to walk to the parking spots by the service bays, not the covered client area, to get my own vehicle, he did not even check to make sure all was done. This whole interaction made me feel uncomfortable as he made it seem as if I could not afford my vehicle, I was not a priority nor did he want to really help. My husband contact Gary, the service manager, to express the discrepancies and was told that a follow up phone call would but never happened,

The work has not been completed to date. I have not received any follow up to notify me when the parts will be available and if/when service will be completed.

Ok

Great service and very welcoming. The team is always friendly and engaging. Service was completed in a very short amount on time and I was back on the road.

Fast and efficient!

Process was very easy from start to finish in the service department

Service was good to include dealing with the service advisors. My issue is that the technician caused damage to my windows tint when removing and placing the service sticker and did not say anything.

I took my truck to get serviced due to lunging forward while in idle. They kept my truck for three weeks and did not get a call back from the service department from Dennis until the day I called the salesman Brian that sold me the truck to complain that they have had my truck for three weeks without being diagnosed. Dennis called me that same day to tell me the truck was ready but were never able to duplicate the issue but to just keep driving it and all they did was take care of the recall. not happy with service provided and I live directly behind the dealership. Not thinking will get better service here

Dennis was awesome

It took almost a week to diagnose a software update. I'm the one who had to call for status updates. And when I picked up my car, it was so covered in dust I went through a car wash so I could see out the windows...

Maintenance done in a timely manner and received a call when it was ready. Very good experience.

This service has taken almost a year to get taken care of. Between Dax scheduling my appointments , getting the part in and then getting it scheduled again. It took 4 appointments and 10 months.

Great Service

Everyone was so helpful and friendly, making the whole process super easy! I was really just looking and not expecting to buy but ended up driving away in a new truck! Brian Robinson was amazing! He listened, was patient with me, answered all my questions and got me a sweet deal! Thank you!!

Got me in and out quick

Great, they did an awesome Job.

Dennis was great to work with!

I made a 3pm appointment for oil change, sat in waiting area 2 hours, was told no oil in stock, very disappointing. Will not be returning there for sure.

Good the mngr. noted battery was at end offered change out and I ok’d it.

It was great

The service representative was very professional and kept us updated on the vehicle.

Been using this for over 10yrs, always satisfied. Took a little longer this time.

Dax was super nice and helpful. Oil change didnt take

It took over two hours for an oil change after I scheduled an appointment over a week prior. Personnel were friendly and nice, but I could have changed my oil 10 times in the amount of time I was sitting in the waiting room waiting for my oil to be changed. Everything else was fine, but I put aside a certain amount of time and had to change things around because of how long the appointment took.

Quick and reasonably priced.

I made an appointment that day, but was unable to make it after time they still took care of me in a timely manner when I showed up late.

they were nice. got me in very quickly

Very professional service. Courteous and transparent.

Super fast and friendly

Your service rep was very knowledgeable and courteous.

Technician stained seat cover with oil

Daks at the service desk is great. He’s very accommodating. Yesterday was busy and even tho I had an appt , it still took an hour and a half to get a simple oil change

It was determined that my vehicle needed a new battery. I purchased a new GM product battery for 322.45 and was charged 277.50 for the labor to replace said battery. A job I have done numerous times in my life and it takes no more then 20 minutes. There was never a battery core exchange refund incorporated and you guys kept the old battery. Then on top of this I was charged a 46.48 fee for Miscellaneous charges, of which 40 dollars of that charge was for Credit Card Surcharge and I used my debit card which is the same as my cash just in card form !

I am very satisfied with the service provided. Thank you.

Great

Service people are always prompt and courteous. Kept me posted with details and explained everything

Everything went well everyone very helpfull

Samuel Melton was the service advisor . He was very helpful and courteous.The work was done in a timely manner.Thank you Richardson Bros.

My vehicle was never serviced at this dealership on August 11, 2025. I’m not sure where this information came from.

Great service!

We dropped off my suv before heading to San Antonio. Received a call the oil change was completed. Returned from San Antonio and it was ready to go

Clean, quick, and helpful

Ok

Great

Went in for an oil change and tire rotation. It went fine and fast. Went home and the tire pressure in all tires were inconsistent, not low or too high. Just not the same. I'll have to check the fluid levels to make sure they topped them off or not. So if you go in for an oil change you might want to ask if they check everything or just oil.

They got my vehicle serviced very fast. Appreciate Dax for doing this for me.

Very timely professional